At Desired Dried Fruits, your satisfaction is our top priority. We want you to enjoy every product you purchase, but in the event that something goes wrong, we are happy to accommodate returns under the following conditions:

Eligibility for Returns:

You may request a return or exchange if the product or packaging is damaged at the time of delivery. Please inspect your order upon receipt, and if there are any issues, contact our customer support team at info@dryfruitsnepal.com within 15 days.

Return Conditions:

Returned items must be unopened and in their original packaging. You must include the invoice or proof of purchase with your return.

Return Shipping Costs:

The customer is responsible for any shipping fees associated with returns. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method or offer an exchange as per your preference.

For any return requests, please email us at info@dryfruitsnepal.com with your order number and reason for return.